Brandauer is committed to delivering excellent customer service. As such, a Customer Service Policy has been implemented, of which sets out what this commitment means in practice and what customers can expect from the company’s communications.
The policy aims to deliver a complete and comprehensive range of solutions to any viable customer specification and provide a bespoke approach that accounts for individual requirements and provides an appropriate and competent level of service.
Brandauer will provide a complete service from concept to completion. A consistent and reliable service that utilises Brandauer’s high-level project management and commercial management skills to ensure that projects are delivered on time and within budget.
A speedy and accurate estimating service and ongoing reports keep clients up to date on new developments, products and services. It goes without saying that Brandauer always respect client confidentiality and understand the sensitivity of every project and the nature of keeping information secure – all of which is abided by through individual NDA documents.
Brandauer strive for the best customer service in the industry, building its very ethos around developing a culture of continuous improvement and building trusting and transparent relationships. Brandauer use customer feedback to drive better service and the importance of this is communicated both internally and externally.
Brandauer publicises its Vision, Values and Strategic Goals (VVSG) to all customers and openly encourages feedback on performance. Carrying out an annual customer service survey to measure the success of the policy is something every customer has the opportunity to complete.
Introducing internal measures to monitor performance against the standards identified, as well as training and supporting staff to provide better customer service is ongoing and is a vital foundation to the continuous improvement initiatives implemented company wide.
Brandauer also encourages feedback at any stage of a relationship, whether it be with a customer, supplier, associate or a user browsing the website and marketing materials. The form below can be used to register any feedback at any time and Brandauer will respond quickly and appropriately.
Brandauer is a founding member of The Manufacturing Assembly Network – a group of eight sub-contract manufacturers and an engineering design agency, providing complete manufacturing solutions through the collaboration of world-class knowledge, expertise and technology.
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BSI services are designed to align with the steps individual clients need to take to understand what is best practice, how to achieve it and ensure that it remains an ongoing habit.
Made in the Midlands works with some of the largest OEMs and tier-one suppliers and many of the Midlands and Yorkshire SME base. Brandauer is a Gold Member and CEO, Rowan Crozier sits on the Advisory Board.
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Yamada High Precision Press Machines have been working with remarkable results in the production of minute parts of high precision since 1961. Brandauer is the official technology showcase partner for Europe.
Bruderer is renowned the world over as a pacesetter in high-quality punching technology. The company, which was founded in 1943 by Egon Bruderer, took just a few years to develop from humble beginnings into a global player.
We aim to be recognised internationally as the leading independent high-precision metal component specialist in Europe.
Demonstrating a positive, can do attitude in all that we do.
Showing full commitment and duty of care to all stakeholders.
Consistently applying a fair, reasonable and respectful approach.
Delivering business growth and stability as a unified team.
Showing pride, passion and respect in all aspects of our business.
Being part of a winning team that delivers to expectation and beyond.
Leading by example to motivate, encourage and develop.
Following standardised processes to deliver clear & concise decisions.
Building mutually beneficial relationships for the future of the business.
Brandauer has become an institution in the UK with a reputation for making top-quality pressings.