Brandauer is committed to delivering excellent customer service. As such, a Customer Service Policy has been implemented, of which sets out what this commitment means in practice and what customers can expect from the company’s communications.
The policy aims to deliver a complete and comprehensive range of solutions to any viable customer specification and provide a bespoke approach that accounts for individual requirements and provides an appropriate and competent level of service.
Brandauer will provide a complete service from concept to completion. A consistent and reliable service that utilises Brandauer’s high-level project management and commercial management skills to ensure that projects are delivered on time and within budget.
A speedy and accurate estimating service and ongoing reports keep clients up to date on new developments, products and services. It goes without saying that Brandauer always respect client confidentiality and understand the sensitivity of every project and the nature of keeping information secure – all of which is abided by through individual NDA documents.
Brandauer strive for the best customer service in the industry, building its very ethos around developing a culture of continuous improvement and building trusting and transparent relationships. Brandauer use customer feedback to drive better service and the importance of this is communicated both internally and externally.
Brandauer publicises its Vision, Values and Strategic Goals (VVSG) to all customers and openly encourages feedback on performance. Carrying out an annual customer service survey to measure the success of the policy is something every customer has the opportunity to complete.
Introducing internal measures to monitor performance against the standards identified, as well as training and supporting staff to provide better customer service is ongoing and is a vital foundation to the continuous improvement initiatives implemented company wide.
Brandauer also encourages feedback at any stage of a relationship, whether it be with a customer, supplier, associate or a user browsing the website and marketing materials. The form below can be used to register any feedback at any time and Brandauer will respond quickly and appropriately.
Brandauer is a founding member of The Manufacturing Assembly Network – a group of sub-contract manufacturers and an engineering design agency.
Auric specialise in precision plating of metal components for the automotive, aerospace, electronic, medical and telecoms industries.
GF Machining Solutions is the world’s leading provider of machines, Automation solutions and services to the tool and mold making industry and to manufacturers of precision components.
BSI services are designed to align with the steps individual clients need to take to understand what is best practice, how to achieve it and ensure that it remains an ongoing habit.
Made in the Midlands works with some of the largest OEMs and tier-one suppliers. Brandauer is a Gold Member and CEO, Rowan Crozier sits on the Advisory Board.
With around 24,000 students from 80 countries, BCU is a large and diverse place to study. Brandauer work alongside the university in a knowledge transfer partnership capacity.
Outokumpu is the global leader in stainless steel, aiming to be the best value creator in stainless by 2020 through its competitive edge of customer orientation and efficiency.
Medilink Midlands is the Midlands Life Sciences industry association whose aim is to help companies grow. Its network of more than 8,000 contacts represents all aspects of the sector.
al challenge of helping to build economic stability, grow back GDP, increase UK productivity, and address balance of trade.
Make UK champions and celebrates British manufacturing and manufacturers. Collaborating to build a platform for the evolution of UK manufacturing.
The CBM is the leading trade association for UK manufacturers of fasteners, forgings and pressings, cold-rolled and sheet-metal products.
The British-American Business Council (BABC) is the largest transatlantic business network, with 22 chapters, and over 2,000 member companies based in major business centres.
Materion Corporation is a global leader in advanced materials, providing innovative material solutions to solve the most complex technical challenges.
Wieland Metals Birmingham (UK) is a production site for rolled products, using state-of-the-art casting and rolling equipment, specialising in the supply of high-performance niche alloys.
Yamada High Precision Press Machines have been working with remarkable results in the production of minute parts. Brandauer is the official technology showcase partner for Europe.
Bruderer is renowned the world over as a pacesetter in high-quality punching technology. The company, founded in 1943 took just a few years to develop into a global player.
The Rail Forum is a national industry body with strong regional connections. Based at the heart of one of the largest clusters of rail companies in the world, members span the whole industry.
Electric Revolution Skills Hub aims to support and empower the sectors and supply chains of UK PEMD by giving inclusive access to training, development and jobs across the nation.
We aim to be recognised internationally as the leading independent high-precision metal component specialist in Europe.
Demonstrating a positive, can do attitude in all that we do.
Showing full commitment and duty of care to all stakeholders.
Consistently applying a fair, reasonable and respectful approach.
Delivering business growth and stability as a unified team.
Showing pride, passion and respect in all aspects of our business.
Being part of a winning team that delivers to expectation and beyond.
Leading by example to motivate, encourage and develop.
Following standardised processes to deliver clear & concise decisions.
Building mutually beneficial relationships for the future of the business.
Brandauer has become an institution in the UK with a reputation for making top-quality pressings.